FAQs

For Businesses

How much does this cost?

Using our invoicing platform is free to use and you will never receive a bill from us. If you choose to offer customers online payment options, we charge a 2.5% transaction fee on card payments and 5% on instalments. This is paid by the merchant raising the invoice and your customer only ever sees one amount.

How will my customers receive my invoice?

Your customers will receive an initial SMS/email with a link to the invoice and options to pay online via bank transfer, credit or debit card, or through an instalment plan.

What if my customer never pays the invoice?

Our system will send automated payment reminders for up to 45 days - after that if your client is still unresponsive, your invoice will be automatically marked in your dashboard as failed to collect.

What happens if the client doesn’t pay you back?

Once your customer has opted into an instalment plan and confirms the payment, we will assume all risk of non-repayment from the first instalment onwards. You will never be asked to pay us back if your customer fails to repay us.

What type of businesses do you work with?

We work with hundreds of small businesses across all industries including tradies, consultants, freelancers, health coaches, photographers and naturopaths. So long as you hold an active ABN and are an Australian business we can help.

Do you work with international businesses?

Not at this stage. To use our product you must have an Australian ABN and live in Australia. This is verified during the sign up process.

Are there any invoice limits?



No, there are no invoice limits on invoices paid by credit / debit card or bank transfer. Instalment payments are capped at $5,000 AUD but we will look to increase this down the track. Please contact us if you would like to know more.

Why do i have to link my bank account to offer online payments?

If you would like to offer online payments you will need to link your nominated business account as part of our one time sign up process. This allows us to verify you are who you say you are and ensure we deposit funds into the right account. For more info, please feel free to contact us at hello@quickapay.com.

How does the instalment plans work for my customers?

If your customer opts in to pay via an instalment plan, they will go through a short one-time sign up process and if approved be prompted to confirm payment. Our decision making process is instant and we have an 85% approval rate so if they have regular cashflow to support the instalments it's most likely they will get approved.

When will i get paid?

You will get paid either the same or next business day when your customers pay by card or through instalments (depending on the bank). However, on your first invoice payment, we do hold funds for a period of 5 business days before releasing them to your nominated account. This is a one time thing and is used to help mitigate any potential fraud or charge backs.

If you would like to know more, you can schedule a time to speak with one of our account managers anytime by contacting us at hello@quickapay.com or calling 0451 133 368.